Shipping & Delivery
1. How long until my equipment is dispatched after I place my order?
All in stock equipment will be dispatched the same or next business day.
Please refer to the product descriptions for pre-order estimates. These are estimated timeframes only. While we do build two weeks additional time to account for unforeseen delays, there may be additional delays due to shipping and port congestion. We will keep you informed if there are any significant changes to the timeframe.
Please reach out to our customer service team who can provide you with the most up to date information on your order.
2. What are the current delivery times?
Despite the increased delivery volumes due to COVID-19, our shipping partners are continuing to provide delivery across mainland UK in under 3 business days.
3. How will I know when I will receive my delivery?
Once we have booked your delivery, you will receive an email that includes tracking details from our shipping partners.
4. Only some of the items in my order arrived. What should I do?
Occasionally, items in an order can be split across multiple deliveries. This is due to the increased delivery volumes during COVID-19.
If you have not received all items of your order after 3 days, please contact our customer support who will follow up with the couriers directly.
5. Do you offer free local pickup?
No, we do not currently offer local pick up.
6. Who are our Shipping Partners?
The majority of our deliveries are made through either DHL or Tuffnells. They are both market leaders in the UK for bulky/heavy/oversized items, are reviewed very highly on 'Trustpilot' and most importantly they provide fantastic shipping rates - which we pass directly onto you!
Occasionally we will also fulfil our orders with DPD and/or Parcelforce.
7. What if I'm not home to receive my goods?
Prior to delivery DHL or Tuffnells will send you an email to give you a rough estimate of the delivery time. We strongly encourage that you have someone available to accept receipt of your new equipment!
If you're not home, the delivery driver will leave your equipment ín a safe place or leave it with your neighbour. They will also take a picture so that you have proof of delivery.
8. Are you experiencing any delays due to COVID-19?
We are delivering across the UK without any restrictions or significant delays. Pre-order dates are not 100% guaranteed and are best estimates. We will keep you informed at all times.
9. Do you offer change of mind returns?
Vulcan Fitness offers a 14 day money back guarantee for any change of mind decisions. All items must be unused or unbuilt, and returned in their original packaging.
Simply send us an email saying that you would like to return your items, and we will provide you with further instructions.
Please also note that freight costs will be borne by the buyer for change of mind returns.
11. What happens if my item arrives damaged?