FAQs

Shipping & Delivery

    1. Do you offer free local pickup?

    Yes! We offer free pick from our warehouse located in Lancing, West Sussex. Once your order is ready for collection, we will provide you with the address of our warehouse. 

    2. How long until my equipment is dispatched after I place my order?

    All in stock equipment will be dispatched the same or next business day. 

    Please refer to the product descriptions for pre-order estimates. These are estimated timeframes only. While we do build two weeks additional time to account for unforeseen delays, there may be additional delays due to shipping and port congestion. We will keep you informed if there are any significant changes to the timeframe.

    Please reach out to our customer service team who can provide you with the most up to date information on your order. 

    3. What are the current delivery times?

    Despite the increased delivery volumes due to COVID-19, our shipping partners are continuing to provide delivery across mainland UK in under 3 business days. 

    4. How will I know when I will receive my delivery?

    Once we have booked your delivery, you will receive an email that includes tracking details from our shipping partners. 

    5. Only some of the items in my order arrived. What should I do?

    Occasionally, items in an order can be split across multiple deliveries. This is due to the increased delivery volumes during COVID-19.

    If you have not received all items of your order after 3 days, please contact our customer support who will follow up with the couriers directly. 

    6. Who are our Shipping Partners?

    The majority of our deliveries are made through Tuffnells. They are a market leader in the UK for bulky/heavy/oversized items, are reviewed very highly on 'Trustpilot' and most importantly they provide fantastic shipping rates - which we pass directly onto you!

    Occasionally we also fulfil our orders with DPD and/or Parcelforce. 

    7 What if I'm not home to receive my goods?

    Prior to delivery Tuffnells will send you an email to give you a rough estimate of the delivery time. We strongly encourage that you have someone available to accept receipt of your new equipment!

    If you're not home, the Tuffnells driver will leave your equipment ín a safe place. They will also take a picture so that you have proof of delivery.

    8. Are you experiencing any delays due to COVID-19?

    We are delivering across the UK without any restrictions or significant delays.  Pre-order dates are not 100% guaranteed and are best estimates. We will keep you informed at all times. 

    9. Do you offer change of mind returns?

    Vulcan Fitness offers a 14 day money back guarantee for any change of mind decisions. All items must be unused or unbuilt, and returned in their original packaging. 

    Simply send us an email saying that you would like to return your items, and we will provide you with further instructions.

    Please also note that freight costs will be borne by the buyer for change of mind returns.

    10. Do your products come with a warranty?
    Our equipment is built to last. All our items come with a one year manufacturer's warranty. However, if you find your product develops a defect after this warranty period, please reach out to us and we will look to find a solution.

    11. What happens if my item arrives damaged?
    While we take great care to ensure our packaging is as solid as possible, very occasionally items will arrive damaged. We understand that this is very frustrating! We will look to find a solution for you as soon as possible. 
    Please contact us immediately if your item has arrived in an unsatisfactory condition. We can arrange for a replacement to be sent out and the damaged item to be returned as soon as possible (please note that we will cover the costs of all freight on damaged items).